(in no particular order, of course)

• Charlene Li - Social networking analyst and expert.
• Craig Newmark - Founder of Craig’s List.
• David Swain - PR for Facebook.
• Matt Cutts - Google’s most famous blogger.
• Shel Israel - Co author of Naked Conversations.

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At MinuteFix we do more than just get rid of a virus and install some free software. We do much, much more. One of those things is we also offer advice on any area of expertise our Technicians may have. For some it is the Mac platform. For others it is PC Gaming. And yet for some it is PDA’s, camera phone and cell phones. And we’re ready for your phone. But do you ever wonder if you’re the only one having “that” problem? What phone are you even using? What are they using? What are we using? Well, find out what is saturating the market. According to Amazon the top 5 selling cell phones as of today are:

5. Sony Ericsson W580i Black Phone
4. Pantech C810 Duo Smartphone

3. AT&T Tilt Smartphone

2. Motorola RAZR2 V9 Phone

1. BlackBerry Curve 8320 Smartphone Titanium

5. Purchase a 3rd party pop-up blocker. Out of all 5 solution, this is probably the best in terms of combination defense. It will stop pop-up advertising, stop spyware and erase web browsing tracks if used correctly. We recommend Pop-Up Stopper -or- STOPzilla.

• Pros: These 3rd-party anti-popup products effectively block popup ads. They also prevent/erase spyware and adware without having to install separate anti-spyware software. These software products have no advertising on screen.
• Cons: You can get the same functionality from many no-cost popup blockers and anti-spyware.

4. Your ISP likely offers a free 3rd party pop-up blocker. Ask them. Price! They are usually free. Many Internet Service Providers will often offer free software to stop pop-up advertising.

• Pros: Free; these products are often promotional versions of high-quality paid products like Popup Killer or AdsGone.
• Cons: Remember, “you get what you pay for.”

3. Install a Google or Yahoo anti-pop-up toolbar. This is a good and free choice if you are using Windows XP Service Pack 1. If not, search Google for their latest toolbar update. The pop-up blocker is generally packaged in the bar.

• Pros: Both the Google Toolbar and Yahoo Toolbar offer 98% effective pop-up blocking (according to their advertisement), and extra search engine functions all at once.
• Cons: As mentioned, these products have only partially-effective anti-spyware. You will still need to install your own additional 3rd-party anti-spyware software. Also, if you are concerned about digital conspiracies, Google Toolbar does report your web browsing habits back to its home servers in an attempt to do statistical market analysis.

2. Be sure to install XP Service Pack 2 and use the IE Pop-Up Blocker. For security reasons, you should have long since upgraded to Microsoft XP Service Pack 2. As you perhaps know, a “service pack” is really a patch that repairs deficiencies in the software . In this case, Microsoft created XP “SP2″ to patch several security leaks in both Windows and in the IE6 browser.

• Pros: XP SP2 not only plugs 99% of the security holes in your Microsoft computer, but it also adds in some excellent built-in popup blocking to your IE6 browser. The new Integrated IE popup blocker is a favorite amongst most IE users.
• Cons: Installation can cause you headaches if you are unprepared. Also, SP2 will pester you with overly-cautious security messages every 30 seconds until you disable them.

1. Switch to Firefox for your primary browser. This is our top suggestion for browsing the Web without pop-up advertising. The Mozilla Firefox browser not only has integrated popup blocking, but it is also a feature-rich tool for viewing web pages.

• Pros: Firefox browser blocks popups, adware, and cookies. It allows specific popups through, upon your command. Firefox also has outstanding general browsing features, like tabbed pages, slick bookmarking features, integrated Google searching, larger screen viewing than IE, faster page transfers, and better security than IE.
• Cons: About 2% of web pages will not render in Firefox, including ActiveX-intensive pages and some .asp pages.

We have all heard the adage “Do unto others….”. We go into a fast food restaurant and we want to assure our food is both good and fast. So we naturally turn the charm up a bit more or we conduct ourselves as professionally as possible. Not too much is different when seeking computer tech support from a live technician. A good technician is already aware that if you are bringing the issue to get help on it, there is a problem. It is his job to fix it. However, it always help to deal with a courteous and patient customer and perhaps these five tips will help us all become that courteous and patient person in crisis.

Define the Problem
The first step for anybody seeking help is to define the problem. Perhaps though the biggest stumbling block a customer can put in front of a PC technician is to abdicate any responsibility for participating in the troubleshooting process, claiming that they lack the necessary expertise or it simply saying “isn’t that your job,” rather than defining the problem at hand. Simply put, would you go to the doctor and say “I’m in pain,” and then refuse to respond when the doctor asks, “Where does it hurt?” By defining the problem at the beginning of a help session you can point the Technician in the right direction and thereby save time and resources for both parties.

Eliminate the Obvious
With MinuteFix, specifically, we are more likely to solve a problem through remote desktop assistance than by simple chat or telephone. Therefore, it is incredibly advantageous if log into MinuteFix on the computer you are having issue with. If you can’t get on the internet with that computer but can on another, then the situation will be accommodated. However, the success rate is lessened when a help session for one computer is carried out on another.
If you approach a help session having already gone through the obvious fixes you are steps ahead to a certain fix. We have all sat and listened with frustration as a tech support person asks us if we have rebooted, restarted, refreshed, etc. If you have already gone through a litany of those ‘quick fixes’, be sure to let the technician know immediately. Perhaps you could start the session out by identifying your problem and what you have already done? For instance, you could say, “My computer continues to give me an error message on my desktop. I have no programs running. I have rebooted the computer but still get the same window. I have all my antivirus programs turned off and there are no external devices attached to my computer.” You may not know all of those things but it will help to state what you do know.

Courtesy Never Hurts, And Sometimes Helps
It is important to remember that each live Technician is just that - live. He or she has feelings and can easily be swayed by discourtesy. Therefore, try and ask your question with courtesy. Use “Please” and “Thanks for your attention” and you will be amazed at how far the tech is willing to go for you.

Follow The Leader
As human beings we all tend to get excited and even get ahead of ourselves. In a PC help session you can’t do that. It is best to do only as the technician tells you. Remember, you contacted him because he is the professional. If you knew how to solve the problem all along it would already be solved and you wouldn’t be in a session with tech support. This kind of falls in line with not always questioning the tech. Granted you are generally paying for tech support. However, it severely slows down the help session and confuses the technician when a customer chooses to ask “Are you sure?” or “Have you done this before?” after each instruction given by the tech.

Don’t Go Far From Home
Because a majority of the tech support issues are handled by remote desktop assistance is fairly advantageous for the session to take place on the computer “in question”. If you can log on to the Internet from the computer you are having issues on you are much more likely to get a correct fix and in a shorter amount of time. It is tempting to want to be away from the troubled machine and just log in on one you know works (perhaps at work or a friends house) but the issue will be much harder for you to possibly remember and for the tech to accurately diagnose and fix. Now, if you can’t log on to the Internet with that computer then, of course, you should seek a different computer. However, trying to stay with the bugger machine is probably the best option for a reliable course of action.

This week we asked some of our Tech community members: What are your favorite top 5 Vista annoyances? Since it’s launch, we’ve heard a lot of carping over Microsoft’s latest operating system. There is even an entire book dedicated to it. In addition to getting reactions like “OMG, only 5?”, this is what our community came back with:

1. “Windows needs permission to run this program” Windows UAC (Universal Account Control) is truly a pain, I turned it off right away (as soon as I figured out how).
2. Network icons are different – They used to show traffic, different connections, info on that connection, speed, etc.. no more!
3. File Associations are now in the Control Panel instead of in Explorer, where they belong!
4. It is extremely difficult, if you’re coming off of Windows XP to find settings for any feature in the Control Panel. It’s definitely a hunt.
5. Not finding drivers or software that will run on it – It’s getting better, but still has a long ways to go.
6. “You must be an administrator to run this software” But there isn’t always an option to “Run as Administrator”. And if you are an Administrator, that’s not enough. You must be THE Administrator.

And, last but not least:

7. You can’t open the damn box in which the software comes in. Microsoft had to publish a how-to. Joel on Software chimes in, Network World too and you can even find a tutorial on Flickr.

Yes, that’s more that five. But we couldn’t resist. What is your favorite Vista annoyance? Tell us in the comments.

Oscar Diaz is our Marketing Manager. He’s the guy that will be turning our few marketing dollars into millions in revenue. He brings extensive background in successful online marketing strategies, and is an all-around fun guy to have on the team. Since childhood, we have been closest of friends. For this Friday, this is a short list of five things you might not know about Oscar.

 

1. He’s an afficionado of Vallenato, a colombian music genre made famous by Carlos Vives.
2. He makes the best filet mignon in New York City.
3. Oscar started his first business at the age of 13. His business partner? Me.
4. He got kicked out of his hotel room in Mexico for setting the curtains on fire. Small misunderstanding with a cigarette.
5. He walked away with life after being caught in Colombian guerrilla warfare. His companion on that trip? Me.

Here is a short top-5 collection of the best blog comments made about us so far:

1. MinuteFix Revolutionizes Tech Support. Period.
2. Don’t spend your time worrying about computer issues. Spend your time practicing law and satisfying clients!
3. That’s where I think Phil and MinuteFix probably have a winner on their hands.
4. I just read this blog about the minutefix. It made me wish I had a problem to fix.
5. This system lets you pay only for what you use instead of other shops that will cost you $80 or more just to have someone look at it.

MinuteFix is powered by a community of technology experts. Not only are they highly qualified and certified in their areas of expertise, but they are required to feel passion for what they do, and share our vision to make this world a better place through the use of technology. A network of people who form a community is stronger, and in many cases more valuable than a traditional help desk team working under the same roof. Here are five reasons, on this Friday, why a community is better:

1. Only a community member would do this.
2. A community is self-motivated. Their performance is directly related to their success.
3. A community is challenged by their distance, so they grow stronger ties (our private Certified Technician Social Network proves this point. See to the right).
4. MinuteFix can grow faster. The pool of talent is global.
5. MinuteFix can grow broader. The Internet provides access to unlimited sources of knowledge.

1. Zunzi’s in Savannah
2. Singapore Airlines
3. Rackspace

Wow! This is a harder list to make than I thought. Anyone have any others to add?

• The rate at which the technician community is growing
• Our conference calls that span 6 different time zones
• When people we talk to say “I would totally use your service”
• Our brand
• Getting ready for launch

1. He produced his own episode of MTV Cribs.
2. He was born in nowheresville: Barnsville, Georgia.
3. He has spent some time in Tokyo, and is dying to go to Paris.
4. He is an ordained minister. He can actually marry people in the state of Georgia. Scary.
5. He is the only person I know who walks into a Starbuck’s, and is so well known for going every day, that the barista actually takes his coffee to his table. Without even having to order it.