Good To Great
 | by Diego on April 20th, 2008 |
A few months ago I published the MinuteFix Manifesto. By writing a manifesto we have declared our principles and intentions. We take a revolutionary stance and define who we are, and where we are going. We do what we do because we are fueled by passion. Never before has there been a better time to change the world through technology: costs of operation are astonishingly low — a dollar goes much further than it ever did before, communities are thriving and participation is high, and consumers are more sophisticated than ever. We are changing the tech support market, not only because there is a need but because through MinuteFix we can make people’s lives easier. We believe in the power of technology, and have found a way to increase adoption and reduce the friction in its use. Since our launch, we have built a fervent community of Technicians who share our vision, and have gone great lengths to solve our customer’s technology problems. Revisiting our Manifesto after opening our doors to the public, our vision remains intact.
In addition to our Manifesto, we also drive our dream behind three key definitions:
Our Vision (the long term goal)
To be the leading tech support offering by customer service standards.Our Mission (what we do on a daily basis)
To build the friendliest, most passionate community of support technicians. Deliver top-notch, friendly technology solutions to our users.Our Business Promise (what we deliver and how we deliver it to our customers)
We promise to hire the best customer service talent, attract the most dedicated support technicians and deliver great technology solutions, with a dedicated passion for talking to our users, like friends.
If we continue on this course, we will be a great company.
April 24th, 2008 at 3:21 am
I think it’s great that you use the word “friends” as much as you do. That is what a community is all about. That is why people are part of a community and socialize, to interact with others. Others bring out the best in ourselves, which is what leads to passionate actions, passionate living.