Take nothing on its looks; take everything on evidence. There’s no better rule.

Perhaps there is no better way to express what the MinuteFix team is committed to bringing to the vast and well-stocked table of customer service and tech support than the above quote by Charles Dickens in Great Expectations. When you visit www.minutefix.com you will find an aesthetically pleasing, vibrant toned, easily navigable and polished site that looks secure in its position as a new Web 2.0 company. But it is what lies beneath the surface that truly defines MinuteFix. You see, this team of technicians is poised to revolutionize customer service as well as tech support by offering more than muzak on telephone holding systems, empty apologies and money-back guarantees. When you contact MinuteFix for tech support you will be met with:

• A prompt response time. The answer will not be a holding tone either. It will be a response with a live technician that will help you fix your computer issue either through a chat session, a remote desktop session or phone support.
• A courteous and very real human being. We encourage you to talk to our techs as you would anyone. Do you want to know where they are from? Feel free to ask. You will find we have technicians from almost all fifty continental states as well as a host of countries abroad. Do you want to know how long they have been in tech support? Fire away and find out that many of our technicians have built a career around tech support. Some even remember large, data entry systems where troubleshooting meant taking the whole computer apart.
• No hidden fees. We charge .99 cents/minute for live support. You will never be charged more and if the session is not successful then it is free.
• Honesty. We believe in honesty and if we can’t solve the issue or we can’t provide a recommended fix, we will say so. But we will also work overtime to try and find an answer and even contact you back with that answer.

So welcome to MinuteFix. We roll our carpets out to you. We invite you to link up with a technician and find out just how dedicated we are to you and your computer.