You can’t fool the customer. The customer is your mother.
 | by Diego on August 15th, 2007 |
Meet Leeanne. Kindergarten teacher, mother of four and the ideal MinuteFix consumer. Over breakfast this week, while telling me about her doings the previous day, unprompted, she described what had happened to her on their home computer. “I was trying to save my Word document, but it was telling me that I couldn’t save both files”, she said. Baffled by her interpretation of the problem, I probed for more. Leeanne proceeded to describe how she decided to hand-write what she had typed up, in case it got lost. Then, she said, managed to save one of the files (how she had two was still unclear), while the other got lost.
“I really don’t like computers”, she concluded.
“Mom”, I said, “I’m here to change that.”
July 19th, 2007 at 2:05 pm
Similar story. Different Person. My father needed 50 prints of a black and white document for a meeting at his work that morning. He had drafted the doc the night before but hadn’t thought of printing them as well. He made sure the printer had paper. He checked the power on the printer. He went to the print command while the doc was clearly visible. He clicked “Print”. The printer printed a copy. He waited a few more minutes, anxiously watching the clock, perplexed as to why the printer wouldn’t print 50. He clicked the “Print” command again and out spit one copy. After repeating this three times, he gave up, grabbed his prints, and headed to the post office and the Xerox machine. As he told me this story I asked him if he had ever entered the numbers 5-0 in the print window. He asked, “why”? Bless his heart………….
July 27th, 2007 at 2:13 pm
Drew, this is just another reason for good voice recognition software